krikey 1's Privacy Policy
Your personal information matters to us. This policy contains a full description of how krikey 1 collects, stores, uses and protects your data.
This privacy policy applies to all users of the krikey 1 platform. When you register on krikey 1, use our services, or contact us, you are considered to have agreed to the terms of this policy. Please read this policy carefully before using the platform.
krikey 1 is committed to providing a safe and transparent online gaming environment for users in Bangladesh. You can learn more about the platform's background and goals on our About Us page.
Purpose and Scope of Data Collection
krikey 1 only collects information that is necessary for the proper operation of the platform's services. The main purposes of data collection are as follows:
- To complete account registration and identity verification
- To process financial transactions and ensure their security
- To manage customer support and communications
- To improve the platform's technical performance and user experience
- To help prevent fraud, money laundering and other illegal activities
- To enforce responsible gaming policies
We never sell your information to third parties without your permission.
Types of Information Collected
2.1 Personal Identity Information
The information you provide at registration includes: full name, date of birth, mobile number, email address and residential address. This information is used for account activation and identity verification.
2.2 Financial Transaction Information
During deposits and withdrawals, we record the transaction amount, time and the payment method used (bKash, Nagad or Rocket). krikey 1 does not store your full mobile banking PIN or password.
2.3 Device and Technical Information
Information automatically collected when you access the platform includes: IP address, browser type and version, operating system, device identifier, page view times and session duration. These are needed for security monitoring and the technical operation of the site.
2.4 Gaming Activity Information
Your betting history, game records, and win/loss data are stored as part of the platform's normal operation. This information is also used for responsible gaming monitoring and bonus management.
Cookies and Tracking Technology
Cookies and similar technologies are used on the krikey 1 website and app. They help keep user sessions active, remember preferred settings, and analyse site usage.
The types of cookies are as follows:
- Essential Cookies: Required for login sessions and security verification. Disabling these will prevent the platform from working properly.
- Functional Cookies: Store language preferences and user-customised settings.
- Analytical Cookies: Used to monitor site traffic and usage patterns, helping us provide a better service.
You can control or disable cookies by changing your browser settings, though some services may become limited as a result.
Data Use and Processing
The information collected is used for the following purposes:
- To keep your krikey 1 account active and manage it
- To securely complete financial transactions via bKash, Nagad and Rocket
- To correctly provide bonuses, promotions and VIP benefits
- To handle customer support via live chat and email
- To monitor platform security and detect suspicious activity
- To meet legal obligations and resolve disputes
- For research and analysis to improve service quality (using aggregated data without personal identifiers)
Data Sharing and Disclosure
krikey 1 shares your personal information with third parties only in the following circumstances:
5.1 Service Provider Partners
The minimum information necessary for platform operation is shared with payment processors, technology service providers and game suppliers. These partners operate under confidentiality agreements.
5.2 Legal Requirements
Specific information may be provided if a legitimate request is received from a legal authority, or if it is required for the investigation of fraud or illegal activity.
5.3 What We Do Not Do
krikey 1 never sells, rents or transfers your personal information to advertising agencies or unrelated third parties without your permission.
Data Security Measures
krikey 1 has put in place both technical and administrative measures to ensure the security of your information:
- All data transfers are secured through SSL/TLS encryption
- Sensitive information is stored in encrypted form
- Two-factor authentication is available for account access
- Only authorised staff have access to specific information
- Regular security audits and vulnerability tests are conducted
- Automated alerts are active for unusual logins or transactions
Data Retention Period
Your information is retained for as long as your account is active. After an account is closed or becomes inactive, certain information may be kept for a set period for the following reasons:
- Financial transaction records: for the period required by legal obligations
- Information needed to resolve disputes or legal claims: until the matter is concluded
- Account identity information: for a limited period after account closure, for security purposes
Once the set period ends, information is securely deleted or anonymised.
User Rights
As a user of the krikey 1 platform, you have the following rights regarding your own information:
8.1 Right to Access Information
You may request details of the personal information krikey 1 holds about you at any time. Please contact customer support to do so.
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you may request that it be corrected. Identity verification may be required to change your name, mobile number or other important details.
8.3 Right to Close Account
You may request that your account be closed. In this case, the account will be deactivated after any pending transactions or unsettled bets are resolved. However, some information will be retained for a set period due to legal obligations.
8.4 Right to Stop Marketing Communications
You may stop receiving promotional emails or messages at any time. However, important notifications related to your account will always be sent.
Protection of Minors' Information
The krikey 1 platform is strictly for users aged 21 and above. We do not knowingly collect any information from persons under the age of 21. Age is verified at registration, and if an account holder is confirmed to be under 21, that account is immediately suspended and the associated information is deleted.
Detailed guidelines on ensuring responsible gaming are available on our Responsible Gaming page.
Third-Party Links and Services
The krikey 1 platform may sometimes include connections to third-party tools or services (such as payment gateways). These third parties have their own privacy policies, for which krikey 1 is not responsible. You are advised to read their policies before using any third-party services.
Changes to the Privacy Policy
krikey 1 reserves the right to amend and update this privacy policy as needed. Users will be notified of significant changes via email or a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the revised policy.
To learn more about this policy or get answers to any questions, visit our FAQ page, or contact customer support directly.
Terms and Conditions Related to This Policy
This privacy policy is an integral part of krikey 1's overall terms and conditions of use. Full details on how your information is managed while using the platform, the dispute resolution process, and the legal responsibilities of both parties are available on our Terms and Conditions page.
In the event of any dispute, krikey 1's interpretation of this privacy policy and the terms and conditions shall be considered final.
Privacy Contact
You can contact us regarding your personal information, any aspect of this policy, or a request to delete your data:
Email: [email protected]
Support: 24/7 live chat and email — in Bengali and English