krikey 1 Terms and Conditions

1. General Introduction

These Terms and Conditions ("Terms") form a legally binding agreement between users ("User") of the krikey 1 platform ("Service") and the organisation operating krikey 1. By browsing the website, creating an account, or using any part of the service, the User is considered to have read, understood, and fully agreed to every clause of these Terms.

These Terms may be updated from time to time. The latest version will always be available on this page. It is the User's responsibility to review these Terms regularly. If a User does not agree to the updated Terms, they must stop using the service immediately.

2. Scope of Services

krikey 1 is an online gaming and betting platform that provides users with slot games, live casino, cricket and other sports betting, fishing games, lottery, and other entertainment services. The platform is accessible via web browser and mobile app.

krikey 1's services are available only to individuals who meet all eligibility requirements set out in these Terms. The types and range of games, betting markets, and other services available on the platform may change. krikey 1 reserves the right to add, modify, or withdraw any service without prior notice.

3. Account Registration

To use krikey 1's services, each user must create a personal account. During registration, the user must provide accurate and complete information, including:

• Full name (as on the National ID card)
• Date of birth
• Active mobile number
• Email address (where applicable)
• Preferred payment method details

Each user may create only one account. Operating multiple accounts under the same person's name, on the same device, or from the same network is strictly prohibited. If a user is found to be operating multiple accounts, all associated accounts will be closed and any bonuses held in those accounts will be forfeited.

If the information provided at registration is found to be false or incomplete, krikey 1 reserves the right to hold funds or reject withdrawal requests at the time of account verification.

4. Age Verification and Identity Confirmation

To participate in any casino or betting activity on krikey 1, users must be at least 21 years of age (21+). To verify age, krikey 1 may request the following documents at any time:

• National ID Card (NID)
• Birth Registration Certificate
• Passport
• Driving Licence

If documents are not submitted or verification is not completed, the account may be temporarily restricted. Information submitted for identity verification is kept secure in accordance with our Privacy Policy.

5. Account Security

The user is solely responsible for keeping their account secure. Users must not share their login credentials (username and password) with any third party. Using a strong password and changing it regularly is recommended.

If a user suspects that unauthorised access to their account has occurred, they must notify the krikey 1 support team immediately. krikey 1 is not liable for unauthorised activity on an account, but will assist if the user reports it in a timely manner.

6. Deposits and Withdrawals

6.1 Deposits

Three mobile payment methods are accepted for deposits on krikey 1: bKash, Nagad, and Rocket. The minimum deposit amount for each method is ৳300. Deposits must be made only from a payment account registered in the user's own name. Depositing from a third-party payment account is strictly prohibited.

6.2 Withdrawals

bKash, Nagad, and Rocket can also be used for withdrawals. The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. The payment method used for withdrawal must be registered in the user's own name and must match the method used for the deposit.

6.3 Verification and Delays

Large withdrawal amounts may require additional identity verification, which can increase processing time. Withdrawal requests may remain pending until the account is fully verified. In cases of suspicious transactions, krikey 1 reserves the right to place a withdrawal on hold and conduct further investigation.

7. Bonuses and Promotions

krikey 1 offers various bonuses and promotions. Each offer has its own terms. The general rules for the main bonuses are outlined below:

7.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳20,000. The wagering requirement for this bonus is 25 times the bonus amount — meaning the bonus cannot be withdrawn until it has been wagered 25 times. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000, with a wagering requirement of ৳1,000 × 25 = ৳25,000.

7.2 Other Bonuses

Full terms for other promotions — including weekly reload, cricket festival bonus, birthday gift, friend referral reward, and Friday slots extravaganza — are available on the respective offer pages. Each bonus offer has its own wagering requirements, validity period, and eligibility conditions.

7.3 General Bonus Terms

• The terms of the relevant offer must be read before claiming a bonus.
• Only one bonus may be active at a time, unless otherwise specified.
• If bonus abuse is found, the account may be suspended.
• Bonus funds cannot be withdrawn until the wagering requirement has been met.
• VIP cashback — calculated at a set rate on weekly net losses — is provided under its own VIP terms and conditions.
• krikey 1 reserves the right to modify, suspend, or cancel any bonus offer.

8. Betting and Gaming Rules

All betting and gaming activity on krikey 1 is conducted fairly. All game outcomes are determined by a verifiable Random Number Generator (RNG) and are audited by third parties. If a software error or technical failure occurs for any reason, krikey 1 reserves the right to void the relevant round and refund the bet.

8.1 Sports Betting

Each market in sports betting is subject to its own rules. If a cricket, football, or other sports match is abandoned or postponed, the relevant market may be voided and the bet refunded. In multi-bets, if even one selection is incorrect, the entire bet may be lost.

8.2 Live Casino and Slots

It is advisable to check the RTP (Return to Player) information for each live casino and slot game before playing. Read each game's own rules before you start.

9. Prohibited Activities

The following activities are strictly prohibited on krikey 1:

• Operating multiple accounts or using another person's account.
• Using artificial betting strategies to abuse the bonus system.
• Attempting to compromise the platform's security systems.
• Playing games or placing bets using automated software, bots, or scripts.
• Collaborating with other users to gain an unfair advantage (card sharing, etc.).
• Operating an account using third-party funds.
• Using the platform for money laundering or any other illegal financial activity.
• Engaging in abusive, offensive, or threatening behaviour towards krikey 1 staff.

If any of the above activities are detected, krikey 1 may immediately close the account and take applicable legal action.

10. Account Suspension or Closure

krikey 1 may temporarily suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any clause in these Terms.
• Providing false or incomplete information.
• Failure or refusal to complete identity verification.
• Suspicious or unusual transaction patterns.
• The user's own request.
• Operating an account from a restricted region.

If a breach of these Terms is proven after an account is closed, any bonus funds in the account will be forfeited. However, users may contact support regarding the return of their own deposited funds.

Users may also request the closure of their account at any time by contacting the support team via live chat.

11. Privacy and Data Protection

krikey 1 ensures the highest level of security when collecting, storing, and processing users' personal data. Full details of how user data is collected, the purposes for which it is used, and how it is kept secure can be found in our Privacy Policy. All data is transferred and stored using SSL encryption.

12. Responsible Gambling

krikey 1 treats responsible gaming as a top priority. Gaming should be a form of entertainment — it should never be seen as a source of income or a solution to financial problems. Information on self-exclusion, deposit limits, and support is available on our Responsible Gaming page.

If a user feels that their gaming habits are getting out of control, they should contact the support team immediately. krikey 1 can set daily, weekly, or monthly deposit limits and arrange temporary or permanent self-exclusion at the user's request.

13. Limitation of Liability

krikey 1 is not liable in the following cases:

• If a game or betting session is interrupted due to an internet connection failure.
• If loss occurs due to a technical problem with the user's own device.
• If a problem arises due to delay or failure by a third-party payment processor.
• If the service is temporarily unavailable due to an unexpected technical issue.
• If loss occurs as a result of the user sharing their own login credentials with someone else.

In the event of a technical disruption, krikey 1 will make every effort to provide an appropriate resolution, however the liability amount will in no case exceed the actual deposit balance in the relevant user's account.

14. Terms Changes

krikey 1 reserves the right to modify these terms and conditions at any time. Users will be notified of significant changes via email or through the account messaging section. Continued use of the service after any changes will be considered acceptance of the updated terms and conditions.

Users can check the "Last Updated" date at the top of this page to see whether the terms and conditions have been recently changed. Previous versions of the terms and conditions may be requested through support.

15. Dispute Resolution

If a user has any complaint or dispute regarding the service, they must first contact our support team directly. The support team will review the issue and attempt to resolve it.

After a complaint is submitted via live chat or email, krikey 1 will investigate within a reasonable time and inform the user of the outcome. If the user is not satisfied with the support team's decision, they may request a review by a higher authority.

For general queries, our FAQ section contains answers to many common questions, which may often be directly helpful.

16. Contact

For any questions or clarifications regarding these terms and conditions, please contact our support team:

• Live Chat: Available 24/7 through the website, in Bengali and English.
• Email: [email protected]

To learn more about krikey 1, read our About Us page.